Things arenâ€™t going so well right now. Our TV (less than a year old) just died. We were able to afford a slightly â€œbetterâ€ TV by going with a Panasonic (I think) subsidiary called Smartvision. Two days ago, the picture froze with diagonal lines all over. Wouldnâ€™t even power off until I unplugged it. Today, it just blipped out. Wonâ€™t turn on. If you try, the indicator light on the front just flashes.
No big deal, right? We purchased the extended warranty, so weâ€™re covered, right? So, we called the store where we bought it and were advised we bought the manufacturerâ€™s extended warranty and we would have to contact them. I look at the back of the User Manual. The only phone numbers are in Hong Kong. This cannot be good. I had to wait until after 9:00 AM Hong Kong time to get anyone on the phone. As suspected, they spoke very little English and were entirely incapable of helping me. (This is NOT good.) I ended up writing everything up in an e-mail, with translations into both traditional and simplified Chinese for good measure. Weâ€™ll see how far this goes.
Somehow I doubt it will go towards a working television.