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Bryan at Bank of America is awesome.

Posted by: mose

Posted in: Life

So a few years ago, we tried to work out some debt consolidation thing with Bank of America. After going through the final terms & conditions, something made me back out. Can’t really remember what it was. I called and they said they canceled it. However, for the last few months, I’ve been getting mail that is referencing my “account” with them. Yesterday, I had a few minutes so I called them. The following is a transcription of the best “cancel my account” call I’ve ever had. Information verification left out intentionally.

Bryan: “Bank of America something something services, this is Bryan, how can I exceed your customer service expectations today?”
*I smile at the cheesiness*
Mose: I started opening an account a while back and thought I closed it, but I’ve been getting mail that makes me think I’ve got an open account with you guys.
Bryan: Yep, you do.
Mose: That shouldn’t be the case. I didn’t mean for that to get open.
Bryan: Okay, so you wanted to get that closed then?
Mose: Yes, that would be great.
Bryan: Alright, just a second…
*I cringe in anticipation of the retention pitch*
Bryan: Okay, the account’s closed. Is there anything else I can help you with?
Mose: No, that definitely exceeded my expectations.
Bryan: Haha, okay, you have a great day.
Mose: Thanks, you too!

Did you see what happened there? He did what I needed him to do without giving me crap, hard pitching me, and making it uncomfortable. The result: I have no hard feelings against BoA regarding this situation. I actually have a better feeling about doing business with them in the future, should an opportunity arise.

Businesses, take note. People don’t like being “sold hard” or harassed.

One Comment to “Bryan at Bank of America is awesome.”

  1. Robert Says:

    The same thing happened with me ant Chase Credit Card. I had an Amazon credit card with a 29% APR (I got it when I first turned 18). I haven’t used it in over 3 years (I use my Amex with a 4.5%, 20k limit card).

    So I figured I would call up Chase (Amazon CC) to see if they can lower the 29% APR to say 15%, then I would at least keep it open, otherwise cancel it. I would prefer to keep since I’ve been with them so long.

    So I called and the guy answers (Andrew was his name). I tell him that I want to renegotiate my APR and that I haven’t used the card in 3 years. He tells me that he can’t lower that, it’s fixed and that’s what it’s set to. So, in a daring move I tell him that I don’t use the card, and if we can’t lower the APR to just close the account.

    “Ok, it’s been closed. Please allow 30 days for the 3 credit reporting agencies to be notified that this account was “closed by customer”. You will also receive a letter in the mail confirming this” was his response. No retention pitch – nada, zippo. Not even offered to increase my credit limit, or offer me something else. Just like that – closed.

    I don’t miss it – I only use 1 credit card, my Amex, and they are very very nice over there.

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