So a few years ago, we tried to work out some debt consolidation thing with Bank of America. After going through the final terms & conditions, something made me back out. Can’t really remember what it was. I called and they said they canceled it. However, for the last few months, I’ve been getting mail that is referencing my “account” with them. Yesterday, I had a few minutes so I called them. The following is a transcription of the best “cancel my account” call I’ve ever had. Information verification left out intentionally.
Bryan: “Bank of America something something services, this is Bryan, how can I exceed your customer service expectations today?”
*I smile at the cheesiness*
Mose: I started opening an account a while back and thought I closed it, but I’ve been getting mail that makes me think I’ve got an open account with you guys.
Bryan: Yep, you do.
Mose: That shouldn’t be the case. I didn’t mean for that to get open.
Bryan: Okay, so you wanted to get that closed then?
Mose: Yes, that would be great.
Bryan: Alright, just a second…
*I cringe in anticipation of the retention pitch*
Bryan: Okay, the account’s closed. Is there anything else I can help you with?
Mose: No, that definitely exceeded my expectations.
Bryan: Haha, okay, you have a great day.
Mose: Thanks, you too!
Did you see what happened there? He did what I needed him to do without giving me crap, hard pitching me, and making it uncomfortable. The result: I have no hard feelings against BoA regarding this situation. I actually have a better feeling about doing business with them in the future, should an opportunity arise.
Businesses, take note. People don’t like being “sold hard” or harassed.